The Afterpulse - FAQ


SUPPORT


APPLE TV

afterpulse.support@digital-legends.com


IPHONE / IPAD

Gamevil Support








DOWNLOAD


APPLE TV


To download this app, visit the App Store on Apple TV.


IPHONE / IPAD

Download at the App Store

GAME PROGRESS


1. I'm also playing Afterpulse on my iPhone/iPad, can I bring my progress to Apple TV?

Currently that cannot be done. The Apple TV version of the game and the iOS version of the game are not compatible.


MULTIPLAYER


1. Multiplayer is not loading. What can I do?

Please try the following: Make sure you have an active network connection. Force quit all apps you have running in the background and try again. Some WiFi connections have very strict firewall settings on, which causes problems with games and apps which need the internet in order to work, make sure that is not the case and your network is not restricted.


2. Can iOS and Apple TV players play together?

No. Unfortunately iOS and Apple TV players play on different servers.


3. I'm stuck while searching for matches. What's going on?

We need to find suitable players to match you with and against. The amount of players vary largely depending on the time and the day. If you try different hours and days you will most probably find moments where the wait is much shorter.


4. Why is my game lagging?

Lag can be caused by a mix of the following factors:

- Other player connection problems

- Local connection issues

- Server issues

- Programs using bandwidth from other PC/Laptops on the same network



IN-APP PURCHASES


1. I have just bought in-game currency or a crate and have not received it. What can I do?

While most of the transactions go smoothly, sometimes the response from Apple or our servers might be slower than usual or experience an error. Please wait and see if the purchased items come through. If they don't, try restarting the game. Your items should be credited to you. If you are still missing the currency then please contact support so we can help you out.


2. Can I restore or get the purchases I made on my iPhone/iPad version of the game to Apple TV?

No. Purchases between the two versions of the game are separated. Just like the game progress, they cannot be transferred from one account to another.


3. Am I allowed to trade or sell my account?

No trading or selling of your account(s) is allowed. It is against the Digital Legends’ Terms of Use and Privacy Policy. Such action will result in permanent ban of your user account(s). Also, Digital Legends is not responsible for the financial loss caused by the trade or scam.

4. Am I allowed to share Purchases with other players?

Sharing digital content, such as in app purchases or player accounts, with other players is not allowed. Purchases are strictly property of the owner of the app store account used to purchase it in the first place. It is against the Digital Legends’ Terms of Use and Privacy Policy.

Such action will result in permanent ban of your user account(s). Also, Digital Legends is not responsible for the financial loss caused by the trade or scam.

iTunes supports Family Sharing, for more info click · HERE.



OTHERS


1. Can I play using a game controller?

Yes. You will require a MiFi game controller that's compatible with Apple TV, for more info click · HERE.


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