The Respawnables - FAQ

RESPAWNABLES SUPPORT


For any other inquiries contact us via email.


Make sure you select the correct email address for your device and include a screenshot of your SUPPORT INFO screen located in the EXTRAS menu of your game to avoid delays in response.


SUPPORT EMAILS:

· IOS SUPPORT

respawnables.support@digital-legends.com

· ANDROID SUPPORT

respawnables.android@digital-legends.com


KEEP UPDATED WITH ALL THE GAME'S NEWS:

· Official Facebook

· Official Twitter

Download at the App Store
Download at Google Play

GAME PROGRESS


1. I can't install the Respawnables onto my iOS device. What can I do?

On some devices, the operating system doesn't inform you if you have run out of space. Please check that you have enough space on your device to install the Respawnables. The size of the game file is around 60MB so you need at least that or more. If you have less, you need to delete some other applications and/or some unused music or photos before installing. Check App store for compatible devices.


2. I can't install the Respawnables onto my Android device. What can I do?

Please check your device meets the Minimum Requirements to run the Respawnables as described in Google Play:

- GPU: Mali400 MP, Adreno 220, Tegra3, SGX535 , or superior.

- CPU: 1ghz Dual Core CPU

- Memory: 1GB ram

Also, check that you have enough space on your device to install the Respawnables. The size of the game file is around 60MB so you need at least that or more. If you have less, you need to delete some other applications and/or some unused music or photos before installing. If your still having trouble contact Android support: respawnables.android@digital-legends.com "


3.What can I do if I'm stuck in the loading screen?

If the bar is completely frozen, check your internet connection. If the game detects that there is an active connection, it will try to sync your saved game progress. If your connection is working intermittently, it could make the game recheck several times, which could take some minutes.


4. How do I restore my game progress on iOs?

To access your game data you need to have your device connected to your GameCenter account at all times. Please make sure your GameCenter is logged in, and restart* the Respawnables app. If you had your progress stored in the past, the app will retrieve it automatically.


5. How do I restore my game progress on Android?

To access your game data you need to of had the Respawnables App synced with your FaceBook account. If you had your game synced to your FaceBook previously you just need to log into FaceBook from the Respawnables App. (OPTIONS, FACEBOOK LOG IN) *Please make sure you have the latest version of FaceBook App installed on your device and that you are also logged in on there.



MULTIPLAYER


1. Multiplayer is not loading. What can I do?

Please try the following: Make sure you have an active network connection. Force quit all apps you have running in the background and try again. If this does not work, you can try to disable your WiFi and use 3G instead. If your device doesn't have 3G, please try to use another WiFi hotspot and see if it works. Some WiFi hotspots have very strict firewall settings on, which causes problems with games and apps which need the internet in order to work. In most cases for the best experience WIFI is recommended over 3G/4G.


2. Can iOS and Android players play together?

No. Due to technical differences iOS and Android players play on different servers, so even thou you are friends in Facebook you will not be able to find each other in the game nor play together.


3. I'm playing on iOS, how do I Play with Friends?

To play with friends make sure you all have the latest version of the Respawnables installed on your device.

1. Make sure the person you are trying to play has been added as a friend of yours on the FaceBook App or GameCenter

2. From the Respawnables game you need to login to your FaceBook (or logged into GameCenter from the GameCenter App)

3. Select the friends button from the main menu of Respawnables and the list of FaceBook/GameCenter friends who have the game should appear in your friends list

4. Select the friend you want to play and a request will be sent. The recipient will need to accept the invite (make sure you and your friend have Push Notifications enabled for Respawnables on your devices) if not no request will be received.

*Please note due to technical differences Android and iOs users are not able to play on the same servers


4. I'm playing on Android, how do I Play with Friends?

To play with friends make sure you all have the latest version of the Respawnables installed from the official Google Play Store and you all have a strong internet connection.

1. Make sure the person you are trying to play has been added as a friend of yours on the FaceBook App

2. From the Respawnables game you need to login to your FaceBook

3. Select the friends button from the main menu of Respawnables and the list of FaceBook friends who have the game should appear in your friends list

4. Select the friend you want to play and a request will be sent. The recipient will need to accept the invite (make sure you and your friend have Push Notifications enabled for Respawnables on your devices) if not no request will be received.

*Please note due to technical differences Android and iOs users are not able to play on the same servers


5. Can I play with more than one friend?

You can invite up to 3 friends to join you on the Team Vs mode using the "INVITE FRIENDS" button in the Multiplayer Menu.


6. I'm in the Multiplayer Menu. What's that little crown I see besides the name of the first player?

It means that that player is the leader of the Squad, and only he/she can select the game mode and start the match.


7. In a multiplayer match, my squad has been split between the two teams. How can I play together with my friends?

Sometimes the game will need to do that to avoid keeping you waiting for a long time when searching for suitable opponents. That can only happen in your first match, though. From the second match you play in a row on, you and your friends will be together in the same team.


8. I'm stuck while searching for matches. What's going on?

We need to find suitable players to match you with and against. The amount of players vary largely depending on the time and the day. If you try different hours and days you will most probably find moments where the wait is much shorter.


9. I'm getting this message: "That squad is already full". What does that mean?

A squad can have up to four players. This message means that no more players can join that particular squad until someone leaves and free up one slot.


10. I'm getting this message: "The leader disbanded the squad". What does that mean?

It means that someone sent you an invitation, but before you accepted it he or she left the Multiplayer Menu, so there is no active Squad you can join. You can start a new squad simply by inviting someone to play.


11. I'm getting this message: "Can't join that squad because they have already joined a battle". What is that?

Your friend sent you an invitation, but before you accepted, he or she started playing a match. You can't join a squad while it is in combat, but you can invite your friend back, and he might leave the game to join you, instead.


12. What does "MIGRATING HOST" means?

The matchmaking system present in the Respawnables works by gathering players in a lobby before a match. One player is chosen as the host. If that players connection becomes unsavoury or the player leaves the game a host migration will take place and a new host is chosen.


13. Why is my game lagging?

Lag can be caused by a mix of the following factors:

- Other player connection problems

- Older device specifications

- Local connection issues

- Server issues

- Low Memory (too many apps running in background)

- Programs using bandwidth from other PC/Laptops on the same network

WiFi is highly recommended over 3G/4G. You can try closing programs using bandwidth on home PC/Laptops using the same network, if this doesn't help; try using different routers and networks to see which one works best. Close other open apps running in the background on your device will free up some memory and restarting your device if the problem persists also helps."


14. I got a message saying "ACCOUNT SUSPENDED". Why is that?

Using any hacks, mods or 3rd party software designed to boost your game character is strictly prohibited and attempts the game's Terms & Conditions. Your account will not be allowed to play on Multiplayer. To get back to action, you will need to resign your hacked/cheated account and agree not to hack/cheat again. Please contact the correct support email below so our Support Team can help you get back in the game.



IN-APP PURCHASES


1. I have just bought a Gold/Cash and have not received it. What can I do?

While most of the transactions go smoothly, sometimes the response from Apple, Google or our servers might be slower than usual or experience an error. Please wait and see if the purchased items come through. If they don't, try restarting the game. Your items should be credited to you. If you are still missing the cash or gold then please contact support so we can help you out.


2. I have just bought a bundle/weapon and have not received it. What can I do?

Usually all transactions go smoothly, sometimes the response from Apple, Google or our servers might be slower than usual or experience an error. Please wait and see if the purchased items come through. If they don't, try Pressing the RESTORE PURCHASES button in the OPTIONS menu and restarting the game. Your items should be credited to you.


3. I selected "RESTORE PURCHASES" from the menu but not all my purchases are back. Why is that?

By app store requirements this button can only restore the permanent content. Consumable content (such as gadgets, cash or gold) will not be restored.


4. I completed an offer in TapJoy, but didn't receive my rewards, What can I do?

For install-and-run offers, please be sure to follow the links that are provided and open any downloaded apps over an active internet connection. All other offers must be completed as they are described. If you have done this and still did not receive your reward, please contact TapJoy's customer support through the help link at the bottom of any TapJoy page after you log in to your account.


5. Am I allowed to trade or sell my account?

No trading or selling of your account(s) is allowed. It is against the Digital Legends’ Terms of Use and Privacy Policy. Such action will result in permanent ban of your user account(s). Also, Digital Legends is not responsible for the financial loss caused by the trade or scam.

6. Am I allowed to share Purchases with other players?

Sharing digital content, such as in app purchases or player accounts, with other players is not allowed. Purchases are strictly property of the owner of the app store account used to purchase it in the first place. It is against the Digital Legends’ Terms of Use and Privacy Policy.

Such action will result in permanent ban of your user account(s). Also, Digital Legends is not responsible for the financial loss caused by the trade or scam.

iTunes supports Family Sharing, for more info click · HERE.

More info on GooglePlay’s policy can be found · HERE.


7. I want to switch devices. How do I transfer my data?

Data transfer can only be done on the same platform, this means from one iOS device to another iOS device and from one Android device to another Android device. Since the purchases are done through different billing systems, each of them proprietary to the different platform, we are unable to validate the purchases from one platform to another. Linking your account to GameCenter account on iOS devices or your Facebook account for your Android deviceswill allow you to access your account across devices. To do so, simply login to your account on your new device.

OTHER


1. Can I customize the controls?

You can completely customise the position of the game controls. Just press the pause button during game play, select controls, then customize. From here you can place every button where you find it most comfortable. Just hit the tick icon when finished and your ready to get back in the action.


2. Why am I not receiving my Daily Rewards?

Check the date and time settings on your device to make sure they are correct. If the have been modified to a future date you will not receive Daily Rewards until that date has passed.


3. Why am I not seeing the current event?

Check the date and time settings on your device to make sure they are correct and set to automatic. If the have been modified to a future or past date you will not be able to synch your profile, that means you will not see the current Events nor play them.



Back to top of page